Description

Ronald McDonald House Charities® Oklahoma City provides a home away from home in an environment of hope for families of seriously ill or injured children seeking treatment in area hospitals.     

The Family Room Manager is responsible for the day-to-day operation of the Family Room, providing a comfortable and supportive home-like space for parents and primary care givers to gain rest, have a meal, and talk with other families going through similar situations. 

Duties and Responsibilities

Essential Functions

•      Coordinate and oversee the day-to-day operation of the Family Room – helping families reduce stress and improve overall quality of life while   accessing the Family Room. 
•       Maintain a positive Family Room environment and follow the Personnel Handbook and Operations Manual.
•       Interface with hospital personnel (social workers, critical care navigators, nurses, etc.) regarding Guest’s experience in the Family Room. 
•       Hire, train, and supervise Family Room staff.
•       Connects with Family Room volunteers and guests; including hospital groups who provide meals, tours or events for the Family Room. 
•       Record and tally quarterly Guest feedback and work with Chief Operations Officer (COO) to determine any issues that need to be addressed. 
•       Records and reports Family Room use to the COO. 
•       Monitor Family Room supplies and orders and make purchases according to the budget 
•       Monitor the office structure, décor and appliances and report maintenance and replacement needs to the COO.
•       Completes payroll tasks accurately and on a timely basis for the department.
•       Coordinates special activities occurring within the Family Room. 
•       Promotes a safety conscious culture for staff, guest families and volunteers, responding promptly to incidents and proactively to prevent hazards.
•       Reports security concerns and handles emergency situations that occur per RMHC-OKC guidelines and policies, promptly notifies others (COO, CEO, emergency responders, security staff, etc.) as warranted, calmly and appropriately directing families, volunteers and guests in such instances.
•       Participate as a member of the Manager On-Call rotation.
•       Receive and process in-kind donations according to RMHC OKC policy. 
•       Be able to articulate the mission and vision of RMHC OKC including the history and current statistics, as needed. 
•       Facilitates content development and coordination to share guest family stories in support of the Charity’s mission.
•       All duties and assignments are to be performed with confidentiality of utmost concern. 
•       Perform other duties as assigned

Requirements

Qualifications

 The background and experience of the candidate should demonstrate:

•       Associate’s degree required
•       Experience in a hospital, healthcare or social services environment
•       Strong organizational skills, accuracy and attention to detail.
•       Ability to maintain discretion in handling guest confidentiality and privacy.
•       Comfort level with making decisions and good judgement  
•       Ability to remain calm under pressure
•       Demonstrate positive attitude toward guests, volunteers, and others who come into contact with the Family Room. 
•       Proactive approach to deadlines and time-sensitive projects/tasks including the ability to prioritize and knowing when to seek assistance. 
•       Ability to accept direction and to work independently as tasks require.  
•       Ability to function as a collaborative team member who can manage multiple priorities with a diverse group of constituents. 
•       Able to perform basic life operational skills of walking, grasping, talking, hearing and repetitive motions. 
•       Able to lift and move objects weighing up to 25lbs 
•       Passion for the mission of RMHC
•       The job description is for informational purposes only.  It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills   required to perform the work.

Supervision

•  Position will supervise Family Room Guest Service Coordinators.   

Schedule

• Typical schedule is Monday through Friday 8am-4pm, but On Call/Coverage will require occasional nights, weekends and holidays.